FAQ
Shipping and Processing
Which countries do you ship to?
We ship worldwide! We can ship to any countries which are currently accepting parcels from the USPS.
Please see the following link for an up to date list of countries not accepting mail from USPS.
How long does shipping take?
USA: USPS Ground Advantage
Shipping takes 2-5 business days (not including HI, AK, offshore)
Rest of World: Pirate Ship's Simple Export
Shipping takes 2-8 weeks
Shipping times are estimates, not guaranteed, and subject to the same courier delays as all other mail (holidays, weather, etc).
How long will it take to make my order?
Typical order processing time is 2-3 weeks, but can be faster depending on the position of the current print queue. In some cases such as peak sales times or a kit being misprinted and needing to be remade the processing time can extend an additional 1-2 weeks.
Rush orders and rush shipping are possible and may be subject to additional fees if needed to meet your deadline. Feel free to reach out with inquiries via email.
Why is there a livery kit processing time?
All livery kits are made to order, and they are printed as part of larger production runs which take multiple days to go through. At any one time, production of a specific color base and overlaminate is running and each run takes multiple days to complete. There are multiple base colors and overlaminates, resulting in many different combinations and the multi-week processing time. When your order is placed it goes into this sort of rolling production queue- how long your order actually takes just depends on where exactly the production queue is at when your order was placed.
How can I track my order?
All shipments come with tracking info included at no additional cost. You will receive a shipping confirmation via email with a tracking number and link that you can use to see the progress of your shipment.
When you receive a shipping confirmation via email, this means that your order is about to be packed for shipping. Please allow 1-2 business days after shipping confirmation receipt for tracking to update.
Please note that we do not have any more information than you do- we can only see the same information from the tracking number.
If something goes wrong during shipping, please do not hesitate to reach out to us via email.
Why does international shipping cost that much?
This is a super fair question. We understand that across most businesses in the USA, the international shipping costs are ridiculously high. One thing to understand about USA->international shipping is that the price gets higher with the weight of the item. Our products are on the larger/heavier side, and so shipping tends to be more than you might expect.
As much as we would like to make it more affordable, TETRAWORLD's international shipping fees are as cheap as they can possibly get. We will always make every attempt to accommodate our international customers, including using our favorite 3rd party shipping service (PirateShip's Simple Export) that requires additional manual work on our part in exchange for better rates.
Please see our official Shipping Policies for an explanation of the specific shipping services.
Livery Kits
What vinyl are your products made from?
We use a variety of films and overlaminates from Substance, Avery Dennison, General Formulations, and Orafol. For all products, we aim to achieve a balance of affordability and quality. All of our films are rated for at least up to two years outdoors: Printed films and decals are laminated to provide excellent UV and water resistance for up to an additional 2-4 years outdoors. All printed decals, livery kits, and hood decals are laminated. Banners and cut decals are not laminated.
How do I care for my vinyl to make sure it lasts?
There are several factors that go into the lifespan of vinyl, but the number one factor is sun exposure. Limiting sun and heat exposure is the best possible way to increase the lifespan of your vinyl.
Other ways to increase the longevity of vinyl include:
- Professional install
- Keep it clean
- Avoid automatic car washes with unknown cleaning agents and extremely high heat which can in rare cases damage vinyl finish
How do I install/remove a livery kit?
We highly recommend professional installation and removal from a reputable wrap shop.
If you wish to DIY, you can view our Vinyl Install Knowledge Base with all of the tips, tricks, and instructions we've compiled over the years to help you successfully install and maintain your vinyl.
I messed up a piece while installing, can I buy a replacement piece?
We are generally happy to provide replacement pieces when needed with shipping at buyer's expense-- just reach out to us via email.
Are your livery kits beginner friendly?
Each design is different, so there is a range of difficulty levels. While vinyl experience is always a plus, we have seen first-time vinyl installers install the most difficult products without issue.
The most important things for a successful install are an abundance of patience, informing yourself with research beforehand, and a friend (large pieces of vinyl in complex shapes can be difficult to hold up while installing alone).
Can I install a livery kit on top of wrap? Ceramic coating?
Yes, and yes!
Installing vinyl on top of vinyl is okay but is almost always permanent. Removing the top layer of stacked vinyl tends to pull the layer underneath up with it.
Ceramic coating can hinder the application of vinyl in some cases, especially when the ceramic coating is fresh. It will be more difficult to stick vinyl to it, however it is not impossible. Livery kits are a lot less subject to this hinderance than full wraps, because livery kits do not need to be stretched around panel edges/corners in the same way that full wraps do.
If your car has been recently painted, you should make sure to wait at least one month for the paint to fully cure before applying any vinyl on top of it. The same goes for ceramic coating. We'd advise asking your painter/installer what they recommend in terms of cure time.
TETRAWORLD
Can you make a custom livery?
Yes! We are currently working on getting all of the info online, but for now we are accepting custom projects via email/dm.
To make custom designs possible, we've partnered with CM Industry, a team of professional creatives with a stunning portfolio of livery work. CM Industry handles the design work, while TETRAWORLD handles project details, communication, and printing. Together, we provide a one-stop-shop which includes custom livery artwork and design, accurate 3D renderings, quality printing, and shipping the physical product to your door.
If you have a print-ready design from a livery designer, we are also able to accept custom print/cut jobs provided that the files are indeed print-ready or close to it.
Can you make liveries in colors not offered on the product page?
Yes, if it's a color we previously have offered we are able to print it no problem without any custom color fee. There may be an additional cost for more expensive materials such as holographic, ghost/shadow, matte finish. The amount varies based on the specific product.
Custom colors such as specific shades of chrome, gloss, holographic, are also doable with a custom color fee of 30usd (fee is once per order, the color can be applied across any livery kits or hood decals).
We do not do customs with specific vinyl choices however, for example if you find a car wrap vinyl online from another company that you would like to use, we will not be able to do so.
We do not do custom colors on small decals or banners. The only colors available for these products are the ones listed in the product page.
Can you make an itasha wrap?
Sometimes! We are open to itasha projects depending on the project itself, please reach out to inquire if you're interested.
If we are not able to take on the project, we recommend our friends over at StyleUp! They are a wonderful team to work with, produce excellent designs, and we highly recommend them.
Can you print my stickers?
We are not currently offering custom print work at this time.
Do you offer any discounts?
Yes! we always have multiple discount codes floating around- by interacting with us in our online communities or placing an order, you'll see a discount code before too long. We also run challenges before each major release where there's a chance to win free products or store credit so keep an eye out for that.
Do you do sponsorships? Affiliate commissions?
We do offer higher discounts and affiliate partnership for individuals on a case-by-case basis when the partnership can benefit both parties involved. This is what we are looking for, in order of high to low priority.
1. Positive online attitude. Having followers is not a requirement. Not posting offensive material and having a non-negative effect on the car community is a requirement, however. This doesn't mean you have to be a shining beacon of positivity, just don't be mean (putting people down for their skill level, financial status, demographic, build choices, etc.)
2. High quality content. We love to work with other creatives who know how to create high quality content, are skilled with editing software or physical equipment or both. This doesn't mean you have to use a DSLR, just have an eye for quality.
3. Car which fits the brand image. We prefer lowered, clean, mainly JDM. We're open to bikes as well.
4. Frequent relevant posting. Sponsorships/affiliate programs are meant to promote products. Accounts with a long standing history of posting a lot and posting often are the best proof that the individual is capable of showing up and promoting the products.
Are you hiring?
We are always looking to work with new designers and artists in the 2D and 3D space! Please do reach out if you are interested in working together. Regarding product manufacturing or fulfillment, we are not looking for help or services.
Who runs TETRAWORLD?
Hi! I'm Tetra, the sole owner and operator of TETRAWORLD. I design and manufacture the vast majority of our products myself, as well as handling all of our order fulfillment, administrative work, media, communications, and.. everything else.
After a couple of years of preparation, acquiring equipment, and lots of trial and error, in December, 2023 I launched TETRAWORLD's first product release. Then, in April of 2024 I quit my 3 years long corporate career as a Software Engineer (I was a P3 in devops specializing in cloud infrastructure) to pursue TETRAWORLD full time.
I'm very proud of how far TETRAWORLD has come in such a short time, and am incredibly grateful to our customers for their trust and support.
How to Contact Us
If you have any inquiries, further questions, or need to chat about your order, please reach out via email anytime. I'll get back to you within 1-2 days.
tetra@tetraworld.co